Telephone Calls

//Telephone Calls
Telephone Calls2022-06-29T19:20:22+00:00

Effective July 1, 2022, Shoreview Pediatrics will intermittently be utilizing a nurse triage service after hours for urgent questions. We ask that you please be patient during this time of transition, and know that during periods of high call volume call back time may be up to 30-40 minutes. As always, please utilize the symptom checker on our website to aid in after hours advice. And in cases of emergency, call 911 or seek ER level care. Thank you for your understanding.

Prompt attention to your phone call is very important to us. We ask your patience when calling our office. As often as possible, a nurse will answer your call promptly. As the early part of the day will be very busy with sick children, calls of a routine nature may be answered more quickly if you wait until a little later in the day.At very busy times, you may be asked to leave a message if the call is not of an emergent nature. A nurse, or if you prefer, your doctor will return your call as soon as possible. Please keep in mind that doctors are not interrupted with phone calls while seeing patients except in emergency situations.

Sometimes a problem cannot be resolved over the phone and we will recommend that you schedule an appointment so that an accurate diagnosis can be made.

We ask that prescription refills be handled during office hours so a chart record can be made. New prescriptions are not dispensed routinely over the phone.

If you need to contact a medical provider before or after hours, please be prepared to answer some basic questions regarding your childs name, age, problem, approximate weight, or current temperature if a fever has been a concern. Also have the phone number of your pharmacy available if needed.

Hours

Due to covid we are Monday-Friday 8:15am to 5:00pm
Saturday: Appt. Only
Sunday: Closed